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We want you to love your Clare Baird products as much as we do, but we understand that sometimes a product does not quite fit the bill.

We are happy to accept returns within 14 days of receipt so long as the goods are unused and in perfect resalable condition.

I would like to return an item, what should I do?

Customers are responsible for all return shipping costs. All refunds will be processed within 14 days of receipt of the product and credited back using your original form of payment.

We always advise recorded delivery as we are not responsible for items going missing in the post. Please note Clare Baird cannot be held responsible for returned items that are lost or damaged in the post.


In order to arrange this, please contact us using the contact form and we will then provide you with a return address.


Please make sure you include a note in your parcel with your NAME, ADDRESS and ORDER NUMBER (if possible). Please note any returns without NAME and ADDRESS may not be able to be processed.


My item is faulty or damaged, what should I do?


If you receive any faulty items, please contact us immediately via our contact form. We may ask you to send a photograph of the damage. We will send you a replacement if available, otherwise a refund will be issued.